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Tokyo, Japan — Kotozna Inc. (Head Office: Minato-ku, Tokyo; CEO: Genri Goto), a B2B SaaS company specializing in generative AI–powered multilingual communication solutions, announced the launch of Kotozna Pre-trip Booking, a conversational AI agent that provides instant support to travelers for pre-trip inquiries and room bookings.

Before making a hotel reservation, travelers often have questions about room types, meals, facilities, access, family-friendly services, and other details. Finding all this information across hotel websites and other online sources can be time-consuming and inconvenient. When answers are not readily available, guests may need to contact the hotel by phone or email, where language barriers, service hours, and response times can create additional inconvenience.

Kotozna Pre-trip Booking simplifies this journey by allowing guests to ask questions naturally through a conversational interface in 50+ languages. The booking agent goes beyond traditional FAQ chatbots by understanding individual needs, providing personalized room and plan recommendations, and making a booking for guests. This creates a seamless experience from inquiry to reservation.

■ How Kotozna Pre-trip Booking Works
Kotozna Pre-trip Booking agent is embedded directly into hotel websites as a widget. Powered by Kotozna’s patented prompt architecture, the agent provides industry-leading accuracy with low latency. Additionally, answers are generated based on information provided and managed by each hotel, helping keep information relevant and up to date while giving hotels control over the information available to guests.

The booking functionality is enabled through integration with TL-Lincoln (and the linked system “TLBooking”), the accommodation distribution and management system provided by Seanuts Co., Ltd. Through this integration, the AI ??recommends guest rooms and accommodation plans tailored to the user’s preferences based on the latest information regarding room availability, rates, and more, allowing the users to proceed smoothly from asking questions to identifying suitable rooms and plans and proceeding to booking. Kotozna plans to expand integration to other booking systems in the future.

■ Why Hotels Need It
Kotozna Pre-trip Booking is designed to address key challenges hotels face across the pre-stay and booking journey:
? Increase direct bookings: Turn the hotel’s official website into a more effective sales channel by connecting guest questions and preferences directly with relevant accommodation options and the booking process.
? Multilingual guest support: Communicate with international travelers in 50+ languages and provide a more accessible booking experience.
? 24/7 availability: Answer guest questions and support their booking journey at any time without requiring staff intervention.
? Reduced staff workload: Automate repetitive pre-stay inquiries that would otherwise be handled by phone or email.

By reducing friction throughout this journey, Kotozna aims to help hotels increase direct bookings through their official websites, reduce reliance on online travel agencies (OTAs), and strengthen direct relationships with their guests.

■ Live Deployment at Asaya Hotel
Asaya Hotel began using Kotozna Pre-trip Booking on October 1, 2026. The chatbot widget is available on the hotel’s website:
By introducing the service on its official website, the hotel provides guests with AI-powered support for pre-stay questions while creating a smoother journey from information gathering and personalized recommendations to accommodation booking. The deployment will also help Kotozna further enhance the Pre-trip Booking service based on operational data and on-site insights.

Through Kotozna Pre-trip Booking, Kotozna will continue to expand the role of conversational AI in hospitality, creating a more seamless digital guest experience while helping hotels strengthen their direct customer relationships.

About Kotozna Inc.
Official website:
Representative: CEO Genri Goto
Established: October 2016
Capital: 70,000,000 yen (as of December 31, 2025)
Head Office: 3F Hulic JP Akasaka, 2-5-8 Akasaka, Minato-ku, Tokyo 1070052, Japan
Business: Providing services related to GenAI-powered multilingual communication tools
Contact: [email protected]
Company website: