91AV原创

Tag - customer-harassment

 
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October 27, 2026
 

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CUSTOMER HARASSMENT

Japan's first ordinance to impose penalties for customer harassment is approved by the Mie Prefectural Assembly in Tsu, Mie Prefecture, on Friday.
JAPAN
Oct 16, 2026
Mie Prefecture enacts 91AV原创 first ordinance penalizing customer harassment
According to the prefectural government, it is the first ordinance in Japan to impose penalties for customer harassment.
Members of the government's council to discuss measures to prevent deaths from overwork meet at the health ministry in June.
JAPAN
Oct 9, 2026
Workers’ compensation approvals for mental health rose in fiscal 2025
The figure, published in this year’s white paper on measures to prevent 办补谤ō蝉丑颈, marked a record high for the seventh consecutive year.
Measures to prevent workers from experiencing harassment from customers are gradually taking root at Japanese companies, but challenges remain.
JAPAN / Society / FOCUS
Jul 15, 2026
Japanese companies gradually implement measures to combat customer harassment
Some companies have established consultation desks for employees while others have introduced audio and video recording equipment at workplaces.
A "customer harassment" prevention awareness poster at the entrance of an Aoki Super supermarket in Aichi Prefecture
JAPAN / Society / Regional Voices: Chubu
Jun 15, 2026
‘Customer harassment’ continues in Japan despite moves to end it
While ordinances have been helping many businesses across the nation to combat “customer harassment,” they haven’t been a silver bullet for such abuse.
As workplace relationships have become increasingly diverse, companies are under greater pressure to maintain appropriate relationships among employees, and also with customers and job-hunting students.
JAPAN / Society / FOCUS
Mar 4, 2026
40 years on, Japan steps up fight against workplace harassment
This year marks four decades since the equal employment opportunity law came into force, and 20 years since employers were required to take measures to prevent sexual harassment.
A number of Japanese local governments are beefing up measures to handle problematic behavior by residents, such as persistent calls.
JAPAN
Jan 26, 2026
Local government offices ramp up fight against harassment from residents
According to a 2024 survey, 35% of responding local government employees had experienced harassment by residents and external parties over the previous three years.
New guidelines are addressing struggles by teachers to deal with the burden of parents who make irrational complaints that go beyond what is considered socially acceptable, often referred to as "monster parents," which is overwhelming their workload.
JAPAN / Society
Nov 10, 2025
Tokyo looks to keep ‘monster parents’ at bay with new protocols
Measures from limiting the duration of meetings to having a lawyer handle complaints aim to protect teachers from irrational requests and abusive behaviors.
The Mie Prefectural Government plans to create an ordinance to penalize customer harassment.
JAPAN / Society
Oct 8, 2025
Mie eyes 91AV原创 first penalty against customer abuse
The ordinance would define customer abuse as excessive nuisances that go beyond social norms and harm employees’ working environment.
A boy looks at samples of Pokemon toys available with the McDonald's Happy Meal set in Tokyo earlier this month.
LIFE / Language / BILINGUAL
Aug 28, 2025
How to complain politely: Lessons from the McDonald’s Pokemon debacle
In Japan, the right phrasing can mean the difference between a request and harassment.
The leading cause of workers experiencing work-related mental health issues was power harassment, or an abuse of authority?from superiors, which accounted for 224 cases.
JAPAN / Science & Health
Jun 26, 2025
Work-related mental health cases hit record high in Japan
The leading cause of such cases was power harassment, or an abuse of authority?from superiors.
The "customer harassment" rate for officials of prefectural and municipal governments shown by the internal affairs ministry's first-ever survey on the matter far exceeded the 10.8% for private-sector employees found by the labor ministry in its survey in fiscal 2023.
JAPAN
Apr 25, 2025
‘Customer harassment’ faced by 35% of local government officials
A survey found that 17.5% of cases were prompted by officials’ work at customer service counters, such as mistakes.
Tokyo will soon require all companies in the city to make efforts to stop harassment by customers, such as by creating a manual on how to handle suspected cases.
JAPAN / Society
Mar 17, 2025
Tokyo gears up for April launch of law against harassment by customers
All companies in Tokyo must make an effort to eliminate such harassment, such as by creating a manual on how to handle suspected cases.
In the survey, 36.7% of respondents said that they have not taken measures to prevent customer harassment.
JAPAN
Jan 23, 2025
Customer harassment pushes part-timers to quit
The proportion of companies whose part-time workers faced customer harassment, such as yelling, within the past year was 45.7%.
Amid severe labor shortages, the Japan Federation of Service and Tourism Industries Workers' Unions will emphasize the importance of improving working conditions to realize a medium-term annual salary target of ?5.5 million for industry workers age 35.
BUSINESS / Companies
Jan 21, 2025
Service and tourism workers to seek 6% pay hike in wage talks
The Japan Federation of Service and Tourism Industries Workers’ Unions hopes to secure a medium-term annual salary target of ?5.5 million for industry workers age 35.
In the health ministry's report, customer harassment is defined as "behavior by customers, business partners, facility users and others that goes beyond what is socially acceptable and harms the environment for workers."
JAPAN
Dec 27, 2024
Japan eyes law requiring measures against harassment by customers
A new health ministry report urges companies to create an environment in which employees can work without major mental or physical concerns.
Tokyo Gov. Yuriko Koike speaks to a reporter on Sept. 27. Aggressive acts toward front-line workers, dubbed "customer harassment," have become a growing problem.
JAPAN / Crime & Legal
Oct 4, 2024
Tokyo passes nation’s first customer harassment ordinance
The ordinance, however, does not include any criminal punishment for those accused of harassment.
By using an app, call center workers can practice calming down angry callers.
BUSINESS / Companies
Sep 3, 2024
Japanese companies develop AI tools against ‘customer harassment’
Japanese companies are developing artificial intelligence tools to protect call center workers from “customer harassment.”
A housing exhibition like the one worked at by a Polus employee in Chiba Prefecture who died by suicide in 2020 following harassment by a customer.
JAPAN / Society
Jul 24, 2024
Customer harassment caused Chiba worker’s suicide, labor office says
After explaining to a customer who was building a new house that additional costs were required, the employee began facing relentless complaints from him.
ANA Holdings has revised its customer service guidelines to include how to respond to various types of harassment of employees by customers.
JAPAN
Jun 6, 2024
Labor group calls for measures to address harassment from customers
One survey of about 33,000 workers showed that 46.8% had experienced so-called customer harassment in the past two years.
SoftBank is working to develop artificial intelligence-enabled software that softens the tone of customers' voices.
BUSINESS
May 16, 2024
SoftBank looks at ‘softening’ angry customer calls with AI
The issue of harassment of staff working in the service industry has gained more awareness in recent years.
Two Japanese climbers die on remote Himalayan peak in Nepal
Rescuers have recovered the bodies of two Japanese climbers missing for over a week on a remote Himalayan mountain.
Aging Japanese village turns to Peru in search of new residents
Guests from Peru's Belen district interact with a baby in Nanmoku village in Gunma Prefecture.
Budget-friendly restaurant chain Saizeriya succumbs to rising costs
A Tokyo branch of Saizeriya, a chain of family-style Italian restaurants
U.S. has for years asked Musk to alter Starlink service in Ukraine and Middle East, sources say
A Ukrainian soldier sets up a Starlink satellite internet system near the frontline in the Donetsk region, Ukraine, on Oct. 16
U.S. military bans Chinese-made BYD cars from key air base in Okinawa
An F-22 Raptor lands at Kadena Air Base in Kadena, Okinawa Prefecture on Oct. 9. The base is a crucial hub for U.S. military operations in the region.
A dramatic bear hunt in a midsize Japanese city could be a harbinger of what is to come
Zookeeper Tetsuo Iso at the site of frantic search for a wild bear in Utsunomiya on June 9. Iso, 65, was asked by the prefectural government to help capture the bear and it was his shot with a tranquilizer gun that put an end to the saga.
How this long-term resident avoids the annoying tourist label in Japan
Tourists enjoy themselves while crossing the famous Shibuya Crossing in Tokyo on Oct. 12.
What can Asia do to avoid crossing crucial climate tipping points?
Motorists drive through a road covered with smog from wildfires nearby in Ogan Ilir in Indonesia's South Sumatra province on Sept. 25.
Baku championships showcase rising standards in global sumo
Ryan Roddy (second from left back) is pictured with the Ireland sumo team at this month's World Sumo Championships in Baku, Azerbaijan.
91AV原创 permanent residency reform has a glaring blind spot
Japan's immigration reforms risk creating uncertainty by tying permanent residency more closely to language proficiency before clear assessment standards and supporting infrastructure are in place.

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